Cancellation Policy

* Can I cancel my order?

Prepaid orders are not eligible for cancellation.

You can cancel your cash on-delivery order within 24 hours of the order. Please call, WhatsApp us at +91 9116057373 or write to us at to request a cancellation.

The customer agrees not to dispute the decision made by Maitri Jaipur and accepts Maitri Jaipur’s decision regarding the cancellation.

* Can I exchange a part of my order?

Yes, you can exchange any products that are eligible for exchange within 48 hours of delivery.

* Exchange/Return not accepted if the customer does not like the material, pattern or colour of the product, we request that the customer should read the product description and have a look at all the pictures before ordering. Please contact us on WhatsApp chat to know more details about the product if needed.

* Our products are made and handled by human hands involving various hand processes. There are bound to be variations in colour, finish and overall look, the colour you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.

* 10-12%colour difference depends on the screen resolution of the device used by the customer and the camera light, please don’t expect an exchange, or return for the same reason. We believe and do our best to display the colour of our products that appear on Maitrijaipir as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.

* Exchange/Return not accepted if the product is washed and worn.

*Purchase made from the SALE section are not eligible for any kind of return or exchange. All the sale discounted brought with a coupon code and gift voucher purchases are non-returnable, non-refundable and non-exchangeable.