RETURN & EXCHANGE:
At Maitrijaipur.com we stand behind the quality of our
product, please do read the product description and check the size chart
mentioned on the website before placing your order. The actual color of the product
may vary compared to what you see on your electronic screen due to the respective
screen color/resolution. Let’s not think of an irregular print or weave as a
defect! That’s the hallmark & beauty of a hand block product.
As a policy, we do not offer returns on products that are
delivered in perfect condition as per the order placed. However, we do offer
size exchange within 48 hours of delivery of the product. If the product is
wrongfully delivered (the product doesn’t match the item in the order confirmation)
or has a genuine quality/manufacturing defect, then we are open to
re-fulfilling your order, once.
Our exchange policy for size/defects isn’t applicable
more than once
To exchange a product or report a damage in transit, please
get in touch with our Customer Care within 48 hours of delivery:
email at email@example.com WhatsApp at +91 8209240543 with your Order ID, date of transaction, delivery
address and image of the wrongfully delivered, defective item, or size exchange.
the product carefully once you receive them and mention any tempering or the
package, missing item or damage/breakage on the delivery receipt presented by
the courier partner.
your order is eligible for exchange, you’ll need to courier the same to our
warehouse with the invoice, the courier charge will be borne by you. In case you
are enabled to courier it, maitrijaipur can provide pick up at an additional
cost of Rs. 150. Once the order is received and checked, we will provide a
store credit after deducting Rs.150 courier charge or a new piece will be
delivered by Maitrijaipur.
the return package doesn’t come with proper order details, and in the original
packaging with the invoice, maitrijaipur will not be liable to re-fulfill the order.
Our customer care team will look into the issue and revert
back within 48 working hours.
EXCHANGE & REFUND POLICY:
the nature of our products, we reserve the sole discretion to provide the resolution to any
situation as we deem fit. Each return or exchange request is handled on a
case-by-case basis, and we request you to get in touch with our team for prompt
refund would be given if the customer has provided the wrong or incomplete shipping
address, there are 2 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
cancellation or refund is applicable if the customer places an order
wrongfully. The order in such a case can only be modified.
- Before accepting
delivery of any merchandise, please ensure that it is in good condition and has
not been tampered with. In case you receive a package, which you believe was
damaged in transit, please retain the original packaging (along with price
tags, invoices, labels, etc.) and email us immediately. Additionally, please
mention details about the damaged merchandise on the delivery receipt instead
of signing it as ‘received’.
All policies are subject to change without prior notice. In case of any
conflict Terms & Conditions Policy would prevail.