Shipping policy
At Maitri Jaipur, every garment is thoughtfully handcrafted and carefully packed before it reaches you. As many of our products are made in small batches using traditional techniques, order processing may take a little longer than mass-produced garments.
Domestic Shipping (India)
Order Processing
Orders are processed within 2–3 business working days.
During festive seasons, sales, or periods of high order volume, processing may take slightly longer.
Delivery Time
Once dispatched, orders are typically delivered within 5–8 business working days, depending on your location and courier service.
Shipping Charges
- Free Shipping on all orders across India.
- Cash on Delivery (COD) is available on eligible PIN codes.
International Shipping
We ship to most countries worldwide through our trusted international courier partners.
Order Processing
International orders are processed within 2–7 business days.
Delivery Time
Delivery generally takes 5–10 business days after dispatch, depending on the destination country, customs clearance, and local courier network.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges levied by the destination country.
These charges are not included in your order total and are the sole responsibility of the customer. They must be paid directly to the courier company or customs authority at the time of delivery, if applicable.
Order Tracking
As soon as your order is dispatched, you'll receive your tracking details via Email, SMS, or WhatsApp (where applicable).
If you haven't received tracking information within 7 business days of placing your order, please contact us:
Email: care@maitrijaipur.com
WhatsApp: +91 9116057373
Delivery Attempts
Our courier partners usually attempt delivery 2–3 times.
Please ensure that your shipping address, PIN code, email address, and mobile number are entered correctly while placing your order.
If an order is returned to us due to an incorrect address, customer unavailability, refusal to accept delivery, or failure to pay applicable customs duties (for international orders), any reshipping charges will be borne by the customer.
Shipping Delays
While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Public holidays
- Natural disasters
- Government regulations
- Courier or logistics delays
- We appreciate your patience and understanding in such situations.
Order Cancellation
Orders can only be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and will be governed by our Refund, Exchange & Return Policy.
Payment Methods
For orders within India, we accept:
- UPI
- Credit & Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD)
Need Help?
If you have any questions regarding your order or shipping, feel free to reach out to us.
Email: care@maitrijaipur.com
WhatsApp: +91 9116057373
